If you wish to remove an account from connected, follow the procedure below
- Log into the Support Centre (https://pcbackup.cloudrecover.com.au or our legacy system https://support.pcbackup.net.au/supportcenter/Default.asp)
- Expand Report Templates, then click on Account List, Take note of the report output name then click on Run Report
- Expand Reports and click on the report created in Step 2
- Click on Select Accounts and select the accounts you wish to remove by putting a checkbox next to their name (by default all accounts are selected), Then Click on Create Group
- Click on Group, The select Change Status, Select the Cancelled Radio Button and enter a justification for the cancellation.
- Click on Change Status Now
The Accounts have now been removed.