LiveVault Information: Anti-Virus Exclusions

Antivirus Software

CloudRecover has been tested with many popular antivirus software products, and CloudRecover can run successfully with these products on a computer.

Remote Virus Scanning

When running Windows, do not run a remote virus scan of a CloudRecover Agent computer. For example, do not run a virus scan of machine A using a share from machine B.

In a remote virus scanning scenario, the “system” process opens the files on the Agent, which modifies a file's attributes. When CloudRecover recognizes that the file attributes are changed, it determines that the file has changed and backs up the file changes. This results in unnecessarily high backup activity, which will negatively impact your computer operations.

CloudRecover cannot filter the "system" process to avoid this problem.

However, when the antivirus process runs locally on the Agent, CloudRecover can identify the specific antivirus process (referred to as a suspect process) and filter its changes so CloudRecover does not unnecessarily back up the files.

General Configuration Steps

You must perform additional configuration steps to successfully run both CloudRecover and antivirus software on your computer.

Typically, for any antivirus software product, you must do the following actions:

• Exclude the following directories from the virus scanning; otherwise, the computer can stop responding:
• The \Autonomy\  Program directory (Default is C:\Program Files\Autonomy)
• The  \LiveVaultData\  directory (Default is the root of the drive with the most free space) or /<data_dir>  for UNIX:  This folder contains the LiveVault database files and directories
• For Windows 2000, the \snapshots directories.

• Exclude the antivirus temporary files and directories from backup.

• The \snapshots directories are excluded from backup. Do not override these exclusions.

For step by step Instructions on configuration of Sophos, Trend Micro Server Protect, NetShield, Symantec, InoculateIT or eTrust please contact us.