LiveVault Information: How LiveVault Deals With Network Issues

Network interruptions are common on the Internet. LiveVault recovers automatically from network interruptions. A connection integrity feature restores the secured connection from the Agent to the backup server if a network interruption occurs.

The following steps outline how LiveVault handles a network interruption:

1. A network interruption occurs, preventing the Agent from connecting to the backup server.

2. The Agent checks the network for connectivity every two minutes until connectivity is available.

3. During network interruptions of up to five minutes, backup and restore operations continue:

   Backup: The Agent continues operating locally, caching file changes for up to five minutes.

   Restore: Network restore jobs remain active for up to five minutes, but cannot transmit the data.

4. After five minutes of network interruption, backup and restore operations cease:

   Backup: The Agent stops caching changes and discards the currently cached changes.

   Restore: Network restore jobs fail and you must resubmit them when network connectivity is available.

5. After an Agent has been disconnected for more than 15 minutes, LiveVault Web Management Portal displays the status Disconnected for the Agent computer.

6. When network connectivity is available, the Agent reconnects to the backup server through a secure connection.

7. Backup operations resume, based on the duration of the network interruptions:

   Less than five minute interruption: Backup configurations that were running before the interruption continue where they left off.

   Five minutes or more interruption: All backup configurations that are scheduled to be running when the reconnection occurs restart, synchronizing changed files.