Download The Agent
1. Log in to CloudRecover Web Management Portal (https://cloudrecover.onlinebackup.com)
2. In the Web Management Portal, select Downloads from the top menu bar. ◦ Select the type of agent you need:
- Agent for Windows Server 2012
- Agent for Windows Server 2008 x64
- Agent for Windows Server 2008
- Agent for Windows Server 2003 x64
- Agent for Windows Server 2003
and click Download.
Note: You cannot install the 64-bit agent (LiveVault Agent for Windows 2003/2008 x64) on a 32-bit machine. Likewise, you cannot install the 32-bit agents (LiveVault Server for Windows Server 2003/2008) on a 64-bit machine.
- Click Run to continue the installation process now, or click Save to save the software to a specified location. You can then begin the installation process later by starting the executable you downloaded.
3. When the installation begins, accept the license agreement, and click Next.
4. Choose the installation location for the software.
Click Change to change the destination for the software and for the backup database files.
The installation defaults to the volume with the most free space as the location for the backup database files, as follows:
where x:\ is the volume letter.
Note: CloudRecover recommends you to select a location other than your root drive for the backup database files. The backup database files can grow to consume a lot of space, depending on the number of backup policies you create and the amount of data you are backing up. The volume for the LiveVault data directory should optimally have at least 5 GB free disk space.
CloudRecover recommends you install the data directory to a NTFS or ReFS formatted volume on Windows Server 2012.
Important: Do not select a Windows 2012 volume optimized for data deduplication for the location of the data directory.
If you are installing the agent on a Microsoft Exchange CCR node, see the topics Backing up Microsoft Exchange servers in a CCR configuration and Restoring Microsoft Exchange servers in a CCR configuration for information you should consider.
6. Click Install to install the software.
7. Click Configure to continue.
The Configuration Wizard opens.
Provision the New Computer
You use the Configuration Wizard to generate an encryption key and provision the computer to the CloudRecover service.
To test the connection to the CloudRecover service
1. On the Configuration Wizard login page, click Configuration.
2. Click the Test button.
Important: Do NOT change the provisioning URL.
3. If the test is successful, click OK to return to the login page.
If the test fails, you must fix the problem before you can complete the provisioning. Typical causes for failure are firewalls and proxy servers.
- Determine if there is a firewall. If so, ensure that it is configured to allow access to the CloudRecover Service as outlined in the following Knowledge Base article - https://support.cloudrecover.com.au/entries/21809529
- Determine if there is a Proxy server. If so, fill in the Proxy information on this screen so the Agent can access the provisioning service through the Proxy.
4. In the Username box, type your user name.
5. In the Password box, type the password for your user account.
6. Leave the Skip login for Offline Restore box unselected.
7. Click Next.
The Installation page opens, select Reprovision a previously registered system. Select the system name of the system you are re-provisioning from from the Select Drop-Down box. If the name does not appear you may need to manually type the name of the system you are re-provisioning from in the drop down box
8. Click Next.
The CloudRecover agent generates an encryption key. This process may take up to several minutes due to the random nature of cryptographic key generation.
The Configuration page opens. This page allows users to select to configure the agent for standard backup or as a CIFS-only agent.
9. Select Create a standard backup agent.
10. Click Next.
11. You must enter an encryption key password for this computer. Enter and confirm your encryption key password.
Important: It is critical that you remember this password. You need this password for disaster recovery, to redirect your data to a different location during restore jobs, and other processes.
12. Select the Send Encrypted Password option if you want to store a copy of your password with the service. You can then retrieve the password at a later time if you forget your password.
13. Click Next.
14. Click Finish to finish configuring the software.
15. You must restart your computer before you can start backing up data.