LiveVault Known Issues: Some Windows Server 2012 R2 Servers Fail to restart with LiveVault 7.76

Problem:

After upgrading to Agent  version 7.76 or installing Agent Version 7.76 On windows 2012R2, the server may fail to boot after restart

Cause:

The LV_Tracker filter driver has a conflict with a specific registry key on some Windows Server 2012 R2 systems. 

Workaround:

Select one of the options below:

1. Download and run the file linked below (2012R2_RegFix.reg)

Or

2. Create a txt file with the following lines: (Cut and Copy) 

===========================================================================
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LV_Tracker\Parameters]
"FilesNotToBackupExclude"=dword:0

===========================================================================
Once saved as a txt, Change the file extension to .reg and execute.

Or

3. Manually modify the registry with the above information via regedit

Note:

• This workaround is ONLY intended for Windows 2012 R2 servers running any LiveVault 7.76 release.
• This fix should not cause any problem if used on other operating systems.
• This fix should NOT be used where it is not needed as it may override a future default setting.
• A reboot of the server is required for this to take effect.